navi FAQ

You can adjust your navi account settings anytime in your dashboard. Go to Settings > Account Preferences to change your email, mobile number, password, or notification frequency. If you need to pause gaming activity temporarily, contact our support team via live chat or email — we can place a mobile bankingef hold on your account pending your review. This is not a permanent closure; you can request reactivation later. For permanent account closure, you must submit a written request to [email protected] with your username and registered email. We will process your request within 5 business days after verifying your identity and confirming any outstanding balance.

Navi services are available in selected jurisdictions across the Asia-Pacific region where local law permits online gaming and sportsbook activity. Our primary service area includes Indonesia, with support for users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other major cities where applicable regulations allow. Your access to navi depends on your registered address and your local legal framework. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether navi is available in your location, see our Legal Notice or contact our support team. We update service availability as local law changes.

Navi accepts deposits via multiple payment methods with flexible ranges. E-wallet deposits (local payment, online payment, e-wallet, mobile banking, local payment) and online payment transfers typically start at a minimum and can go up to your e-wallet or daily transfer limits. Bank transfers from e-wallet, mobile banking, local payment, and online payment follow your bank's transaction limits. Deposits via e-wallet are credited instantly; bank transfers settle within standard business hours (Monday–Friday 08:00–17:00 Jakarta time). Weekend and holiday deposits may process on the next business day. There is no deposit cap on navi, but your payment method's own limits apply. If you need help choosing a payment method or have questions about deposit processing times, contact our support team.

We review all withdrawal requests within 1–2 business days. The timeframe depends on your account verification status, the withdrawal amount, and any pending gameplay audits. First-time withdrawals may take longer if we need to confirm your identity or verify your payment method. Once approved, your withdrawal is sent to your original deposit method — e-wallet withdrawals (e-wallet, mobile banking, local payment, online payment, e-wallet) typically arrive within minutes; bank withdrawals (mobile banking, local payment, online payment, e-wallet) settle within the next business day. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. You can track your withdrawal status in your navi dashboard under Transaction History. If your withdrawal is delayed beyond 2 business days, contact support.

You can reach navi support by email at [email protected]. Include your username, registered email, and a clear description of your issue. For account-related questions (KYC, verification, login, password reset), we typically respond within 24 business hours. For payment or withdrawal inquiries, allow 24–48 hours. For legal or compliance questions, email [email protected]. We respond to all emails during business hours (Monday–Friday 09:00–17:00 Jakarta time). For faster help, use our live chat feature (09:00–23:00 daily) or the in-app help button in your navi dashboard.

Navi covers major football leagues and tournaments worldwide. We offer game information on Indonesia's Liga 1, the ASEAN Football Federation Cup (Piala AFF), UEFA Champions League, English Premier League, and many others. We also cover tournament-style esports betting (Mobile Legends, Free Fire, PUBG Mobile), as well as MotoGP, badminton, and other sports. All odds and markets are updated live as matches progress. You can browse upcoming fixtures, view historical results, and place bets on navi's sportsbook. Markets vary by region and are subject to local regulation. Check the navi sportsbook menu for the complete list of available markets in your area.

Navi may offer a welcome promotion to new accounts upon first deposit. The offer terms are displayed during registration and in your account dashboard. Promotions vary and may include bonus credits, matched deposits on slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), free tournament entries, or other incentives. All promotions are subject to specific terms — including playthrough requirements, game restrictions, and time limits. You can view the current welcome offer and its full terms in your navi account under Promotions. Offers are updated periodically, so check back regularly. If you have questions about an active promotion, contact our support team.

We protect your navi account and personal data using AES-256 encryption for all data in transit and at rest. Your identity documents, payment information, and account activity are stored in separate secure databases with restricted access. We do not share your personal data with third parties for marketing or other purposes except as required by law. We enforce two-factor authentication (2FA) on all accounts and use industry-standard security practices. We comply with all applicable data-protection regulations in the jurisdictions where we operate. For full details, see our Privacy PolicyIf you suspect any unauthorized access to your navi account, reset your password immediately and contact support.