navi Casino & Sportsbook Data Care
This page describes what we collect when you use navi and how we keep that data protected. We take your privacy seriously — every piece of information you provide (email, phone, payment details, identity documents) is handled with encryption, access controls, and strict policies to prevent unauthorised use or disclosure.
Our navi platform operates across Indonesia and supported jurisdictions in the Asia-Pacific region. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang use the same account system, which means your data may be processed in multiple locations. We comply with local data protection laws in each jurisdiction where we operate and ensure your personal information is never sold to third parties for marketing purposes.
By creating an account on navi, you consent to the data practices outlined here. If you have questions about how we handle your data, contact our privacy team at [email protected] or use the data access request form in your account settings.
What Data We Collect on navi
When you register with navi, we collect personal information: your legal name, date of birth, email address, and mobile phone number. These are required to verify your identity and communicate with you about account activity.
To comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, we request identity documents (national ID, passport, or driver's licence) and proof of address (utility bill, rental agreement). We store scans of these documents securely in our compliance systems.
We also collect payment information: when you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, and timestamp. We do not store your full bank account number or card number — our payment processors handle sensitive card data under PCI-DSS standards.
- Account data
- Name, email, phone, date of birth, login history, account balance, and game activity.
- Identity data
- Government-issued ID, proof of address, and verification status stored in encrypted compliance databases.
- Payment data
- Deposit and withdrawal history, payment method type, and transaction amounts (not full card/account numbers).
- Gameplay data
- Bets placed, game outcomes, bonus activity, and tournament participation on navi slots and sportsbook.
- Device data
- IP address, device type, operating system, and browser type to detect fraud and ensure account security.
How We Use Your Data
We use your data for five main purposes:
- Account management: We verify your identity, manage your login, process deposits and withdrawals, and send account notifications.
- Regulatory compliance: We fulfill AML and KYC requirements by storing identity documents and monitoring account activity for suspicious patterns.
- Game operations: We track your gameplay on navi slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sports betting (Liga 1, Piala AFF, Champions League) to settle bets, credit wins, and detect fraud.
- Fraud prevention: We analyse login patterns, IP addresses, and payment methods to prevent account takeover, money laundering, and bonus abuse.
- Customer support: We use your contact information and account history to respond to help requests, process disputes, and recover lost accounts.
We do not use your personal data for marketing email campaigns or third-party advertising unless you explicitly opt in. We may send transactional emails (deposit confirmation, withdrawal status, bonus expiry reminders) regardless of marketing preference, as these are essential to account operation.
Our Data Storage & Security
We store navi account data on encrypted servers in multiple regions. Your personal information is encrypted both in transit (using TLS 1.2+) and at rest (using AES-256). Access to your data is restricted to authorized navi employees and third-party processors who handle payment, fraud detection, and KYC verification.
Our servers may sit outside your jurisdiction — data may be processed in Singapore, Indonesia, or other locations permitted by local law. When data crosses borders, we ensure it remains protected by encryption and contractual commitments from all processors.
Third-Party Processors & Partners
We work with third-party vendors to operate navi. Your data may be shared with:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks (online payment, e-wallet, mobile banking, local payment) process deposits and withdrawals. We share only the payment amount and your customer ID, not your full personal profile.
- Game providers: Pragmatic Play, PG Soft, Habanero, and other slot studios receive your bet amounts and game session IDs to settle gameplay fairly.
- KYC & fraud vendors: Third-party compliance services verify your identity documents and monitor for suspicious activity.
- Customer support tools: Our help-desk software stores your account history, email threads, and ticket details to assist our support team.
- Hosting providers: Cloud infrastructure vendors (AWS, Google Cloud, or similar) host our servers and may process your data in transit.
All vendors are contractually bound to use your data only for the specific service they provide and to maintain the same security standards we do. We do not sell your personal data to advertisers or data brokers.
Your Rights & Data Access
You have the right to request access to all personal data we hold about you on navi. Submit a data access request via [email protected] or through your account settings. We will provide your data in a portable format within 14 business days.
You can request correction of inaccurate data (e.g., typo in your registered name) or request deletion of certain information. We may retain some data due to legal or operational requirements (e.g., transaction records for tax purposes, KYC documents for AML compliance). We will explain any retention restrictions in our response.
To exercise these rights, identify yourself with your navi username and provide clear instructions. If we cannot verify your identity, we may ask for additional confirmation (e.g., a copy of your government ID). We aim to respond within 30 days.
Cookies & Tracking Technology
We use cookies and similar tracking technologies to operate navi smoothly. Session cookies keep you logged in and remember your game preferences. Persistent cookies help us recognise you on return visits and remember your language and timezone settings.
Our analytics tools (e.g., Google Analytics) collect anonymised data about how you use navi — which games you play, how long you stay, which pages you visit. This helps us improve our platform. You can opt out of analytics tracking by disabling cookies in your browser settings, though this may limit navi's functionality.
We do not use third-party advertising cookies. We do not track you across other websites or share your browsing behaviour with advertisers.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or local laws. If we make material changes (e.g., new data collection or sharing practices), we will notify you via email or in-app message at least 30 days before the change takes effect. Your continued use of navi after the update means you accept the revised policy.
Contact Us About Your Data
Our privacy team oversees all data protection matters. Contact us with data access requests, privacy questions, or concerns about how we handle your information:
- Email: [email protected]
- Live chat: 09:00–23:00 Jakarta time, daily (select "Privacy" from the help menu)
- Data request form: Available in your navi account settings under "My Data"
We are committed to handling your navi account data responsibly. Your personal information is central to our compliance, fraud prevention, and support processes — and we protect it accordingly. If you ever feel your privacy has been breached or mishandled, contact our privacy team immediately.